The focus of this document is accessing the ACF-SIP. This document assumes you currently possess a valid user account on the ACF, have access to a project on the ACF-SIP, and have familiarity with remote access methods.
Prerequisites for Access
Please note that the Secure Enclave Citrix environment is used to access the ACF-SIP. Please view the video below for instructions on how the access the UT Secure Enclave. For text-based instructions, please review the steps outlined below the video player.
In addition to a web browser, you will need the Duo app on your mobile device. For iOS users, download the app from the Apple App Store. For Android users, download it from the Google Play store. For more information on Duo, please visit their website.
Connecting to the Secure Enclave
Follow these steps to access the UT Secure Enclave. The video above demonstrates the login process.
- Open a browser of your choice and access the Citrix Secure Enclave website.
- Login to the Secure Enclave with your NetID and NetID password, then authenticate with Duo TFA.
- Select the PuTTY application in the Citrix Secure Enclave environment.
- Provide the hostname for the SIP login node. For UTK users, this hostname will be
sip-login1-se.acf.tennessee.edu. For UTHSC users, this hostname will be
- Authenticate with your NetID, NetID password, and Duo TFA.
Troubleshooting Login Issues
Accounts that are not used for one year are disabled. If you believe your account has been disabled due to inactivity, please submit a ticket to email@example.com.
If you know your current NetID password and desire to change it, navigate to the UT OIT password management page and log in. Once you authenticate with your username, password, and Duo, continue through the account protection prompt. Specify a new password that complies with UT’s password policies and accept the AUP (acceptable use policy) to change your NetID password.
If you do not know your current NetID password and desire to change it, navigate to the UT OIT password reset page. Provide the necessary information to authenticate, then continue through the account protection prompt. Provide a new password that complies with UT’s password policies and accept the AUP to change your NetID password.
If you continue to have issues with your NetID password, please submit a ticket through UT's OIT contact form.
At the time of this writing, the ACF-SIP does not support X11 forwarding.
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Last Updated: 04 / 24 / 2020